What is the difference between availability management and itsm

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Service Desk Software. IT Management Dashboard. IT Operations Management. IT Asset Management. Orchestration and Automation Event Management Capacity and availability.

Security Operations. IT Business Management. Supply Chain. AM is concerned with Availability, Serviceability, Reliability, Maintainability and security of the IT services based on SLA during normal operational scenarios and within the agreed service time.

There could be other similarities or differences. Do feel free to leave your comments or add to the list above. Post a Comment Do leave your comments on the post.

Availability management works hand-in-hand with other practices such as architecture, change and configuration, release and deployment, and incident and problem management in order to ensure that elements such as capacity, continuity, and security are designed, built, deployed and managed effectively across the life of the service and its underlying infrastructure and components.

A holistic view is required as there are countless availability risks in the ITSM domain, such as expired certificates, poorly planned configuration changes, human error, and vendor-related failures, among others. Monitoring and measurement of availability must consider both the component view through events and alerts as well as the customer view based on complaints and usage patterns.

The success of availability management at a service level will be measured by two main metrics:. The focus of availability management has shifted from designing systems that are fault tolerant addressing MTBF towards designing systems that recover quickly. This has brought forward concepts such as the antifragile software movement that thrive on volatility and surprise.

Techniques such as auto scaling, microservices, and chaos engineering are now quite prevalent in this area. A quick search, however, reveals that availability knowledge is required in several roles and activities:. To get an idea of expectations for your Availability Manager, SFIA 7 defines three availability management responsibility levels, categorized under Delivery and Operation sub-category: Service Design.